This Help Desk project servers for:
- smaller clients who do not have separate Help Desk projects
- tickets sent by e-mail where sender domain or mailbox was not matched to any separate Help Desk
Project overview page shows "pool of the tickets"
- Tickets are grouped by status
- At the top you can see new help desk tickets
- afterwards tickets in realization
- at the end tickets in colsultation - where client reaction is expected
SLA of this project is set-up here as follows:
- SLA setting
- hours to respond the ticket: 4
- hours to solve the ticket: 24
- SLA working hours 8-17
